Property Manager (Bradford Place)

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The Property Manager is responsible for the overall management of a multifamily apartment community. The Property Manager will ensure that the property meets or exceeds its financial performance targets and ownership objectives.

Core Competencies

Building Effective Teams

Change Management

Communication

Conflict Management and Resolution

Managing Performance

People Development

Property Management Acumen

Result Focus

Training/Education

Minimum of a high school diploma with a college degree in business, real estate, property management, or finance strongly preferred

Valid driver’s license and reliable private transportation

CAM designation a plus

Experience/Skills 

Minimum of four years of progressively responsible experience in management and at least two years of property management experience with demonstrated ability to deliver financial results

Experience in budgeting, revenue enhancement and expense control

Strong track record of successful personnel management – including hiring, training and staff development

Excellent computer skills, with emphasis on Microsoft Office; Yardi, P2P, LRO and Excel

Ability to travel overnight at least once per quarter

Special Requirements

Big picture and strategic thinking skills

High degree of professionalism

Transparency, reporting and sharing of information effectively across all departments

Exceptional leadership, management, communication and collaboration skills

Strong analytical and financial skills

Sense of urgency, results oriented and solution focused

High degree of accountability and ownership

Excellent judgment and decision making skills

Excellent organizational and time management skills including ability to multitask, prioritize and meet changing deadlines

Excellent internal and external customer service skills

Essential Functions

• Prepares and submits annual property budget for review.
• Ensures that property budget is monitored closely to meet or exceed budgeted NOI.
• Develops and implements systems to maximize property revenue and to control operating expenses
• Reviews property financial performance continually and prepares monthly variance report to budget.
• Participates in the preparation of financial and ownership reports as directed.
• Ensures that all rents and fees are collected on time and deposited.
• Monitors rent collection efforts, including accounts receivable, bad debt, evictions, and the timely approval of write-offs to achieve <1% delinquency by end of month
• Initiates appropriate collection and legal actions for accounts receivable.
• Initiates all purchases within approved spending limits and budget requirements.
• Monitors purchasing and expense control through the periodic approval of invoices and review of property general ledgers.
• Oversees and monitors the bid process for all contract work and looks for efficiencies and economies of scale.
• Ensures that paperwork or reimbursements from property Reserve for Replacement accounts is processed in a timely fashion to minimize financial strain to Buckingham and the properties.
• Identifies/implements ancillary income sources to increase property revenues.
• Manages the process of passing through appropriate fees and utility payments to maximize NOI.

Marketing/Leasing

• Develops and implements an annual marketing plan to maximize occupancy.
• Updates market information and rental comparison survey per policy or at least quarterly.
• Recommends appropriate adjustments to rent levels and/or rental concessions in response to occupancy levels and changes in the marketplace.
• Develops and implements resident retention strategies, including an aggressive lease renewal program.
• Ensures that resident satisfaction is a continual focus.
• Approves all rental applications.
• Ensures that residents are in compliance with all provisions of their leases.
• Inspects vacant apartments for market readiness and ensures that an ample inventory of market ready units is available at all times.

 Asset Preservation

• Conducts regular exterior and interior inspections
• Supervises the property maintenance functions through the maintenance supervisor including scheduling, purchasing, service response, and turnover procedures.
• Establishes and monitors a system for following up with residents on completed service requests.
• Oversees the completion of budgeted, scheduled capital improvement projects.
• Ensures move-in and move-out inspections are completed.
• Oversees and monitors the completion of periodic preventive maintenance procedures.
• Reports potential liability issues and acts to minimize any risk exposure.

Personnel Management

• Recruits, hires, trains, coaches, develops and disciplines on-site staff.
• Administers the compensation program at the property in adherence with the approved budget.
• Completes performance appraisals for all staff annually and ensures that all site employees are reviewed via a one-one meeting.
• Ensures staff compliance with all company policies and local, state and federal laws and regulations.
• Establishes periodic performance goals and objectives for each staff person and monitors their attainment.
• Administers established incentive compensation programs for all site positions and ensures the incentive payments are processed correctly and on time.
• Conducts regular staff meetings with to address property performance, policy issues, and other property and Buckingham business.
• Develops staff members professionally through coaching, job shadowing, one on one teaching, and delegation.

Administrative Tasks

• Ensures that reports are completed accurately and on time.
• Ensures that record-keeping functions are handled properly.
• Supervises computer data entry of all property information.
• Processes incident reports for injuries or property losses immediately.
• Supervises the eviction and bad debt collection process.
• Ensures compliances with all applicable laws and regulations.
• Responsible for all other duties as assigned by the RPM or RVP.

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