Regional Property Manager (Midwest Portfolio)

The Regional Property Manager is responsible for overseeing a portfolio of properties of approximately 2000 units in multiple locations. The Regional Property Manager will oversee Property Managers, Senior Property Managers and Multi-Site Property Managers within their portfolio. The Regional Property Manager will ensure that each property meets or exceeds its financial performance targets and ownership objectives.

Training/Education

• College degree in finance, property management, business, real estate, or other applicable degree preferred
• CPM or CAPS designation a plus
• Valid Driver’s License and reliable transportation a must
• Travel will be required

Experience/Skills 

• Minimum of seven years of progressive property management experience managing a portfolio of at least 1500 units in multiple markets preferred.
• Minimum of five years of successful supervisory experience including managing a large team, senior or multi-site managers.
• Successful background in hiring, coaching, and developing employees.
• Strong background in managing diverse types of multi-family communities including new construction, conventional, student housing, LIHTC and HUD projects preferred.
• Focus on marketing, lease-ups, rehab and repositioning assets.
• Experienced in financial reporting, budget planning, expense monitoring and profit and loss responsibility of properties.
• Excellent computer skills, with emphasis on Microsoft Office; Yardi, P2P and LRO.

Special Requirements

• Demonstrates a passion for winning
• High-energy, enthusiastic
• High learning agility
• Coachable
• Provides and solicits feedback
• Embraces change
• Values and promotes teamwork
• Customer-centric; puts customer needs first
• Exceptional analytical and problem-solving skills
• Strong interpersonal skills
• Highly developed verbal and written communication skills
• Close attention to detail, strong organizational skills, and ability to prioritize and multi-task
• Ability to manage multiple assignments with changing priorities
• High degree of accountability, sense of urgency, flexibility, and adaptability
• High degree of professionalism and integrity

• Monitors expense controls and implements initiatives to achieve a 45% Operating Expense Ratio.
• Implements annual budget process.
• Monitors rent collection efforts, including accounts receivable, bad debt, evictions, and the timely approval of write-offs to achieve <1% delinquency by end of month.
• Increases property CNOI annually to meet or exceed property budgets.
• Conducts monthly financial reviews with on-site Property Managers, Senior Property Managers, Multi-Site Property Managers, and addresses variances.
• Partners with the RVP to establish and implement a monthly forecasting process for each asset.
• Makes recommendations to the RVP and Asset Manager for capital improvement projects within budget parameters.
• Conducts a minimum of 12 monthly site visits per property annually, completing quarterly site checklists 4 times annually, with more frequent visits to troubled assets implementing plans to address issues.
• Holds properties accountable for company standards on curb appeal and asset preservation, and reviews with site staff during visits.
• Ensures marketing initiatives and advertising/leasing plans are developed and executed.
• Oversees the appropriate utilization of Reserve for Replacement and/or Residual Receipts for funding capital improvements and/or operating deficits.
• Identifies and makes recommendations to RVP and Asset Manager on ancillary income sources to increase property revenues.
• Creates and implements action plans for under-performing assets.
• Works with Compliance as the liaison with regulatory agencies and executes on follow-up (i.e. IHFA, HUD, etc.).
• Communicates with outside owners, investors, and/or delegates as appropriate.
• Ensures accuracy of and delivers monthly executive summary and variance reports.
• Ensures that owner reporting packages are accurate and delivered to clients in a timely fashion.
• Documents and archives all communications with owners/clients.
• Serves as a team member in the various processes of acquisitions, dispositions, fee managed and new construction, providing assistance and feedback on the marketability and management of assets.
• Participates in the completion of the due diligence process on third party management opportunities and potential acquisitions.
• Recruits, selects, trains, supervises, and counsels management staff in accordance with company policy and EEO guidelines.
• Performs employee appraisals and administers appropriate action.
• Develops site team members for future growth with the company.
• Holds teams accountable to ensure policies for property operations are adhered to.
• Makes recommendations to RVP and HR to establish goals and incentive compensation programs for all management staff and ensures they are implemented consistently.
• Conducts a minimum of quarterly staff meetings with management staff to address property performance, policy issues and other corporate business.
• Manages employee relation issues with Human Resources.
• Ensures best pricing is achieved through bid process for all supplies and services, as well as cap ex managed by Property Management.
• Reviews EEO and EHO complaints with RVP, HR, and Legal Department.
• Works with in-house legal counsel in managing property related litigation.
• Partners with support groups to effectively manage the portfolio, including Accounting, Marketing, IT, HR, Development, Construction, Compliance, and Operations.
• Develops, completes, and distributes all reports in a timely fashion as required.
• Achieves established KPI’s and company goals.
• Works with BCS to ensure proper assignment of cap ex projects to their department and timely execution of cap ex plans.
• Other duties as assigned by the RVP.

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