Leasing Office Assistant (Carmel & Zionsville)

The Multi-Site Property Support Specialist assists the Property Manager with a variety of items to assist the community in running properly and create a positive resident experience.

Training/Education 

• High school diploma or equivalent
• Valid Driver’s License and reliable private transportation

Experience/Skills

• A proven history of excellent organization, customer service, and communication skills.
• Proficiency in Microsoft Office including Outlook, Word, Excel, Power Point, and Teams or virtual meeting software.
• Ability to plan, coordinate, and execute events.
• Knowledge of Equal Housing Opportunity (EHO) requirements and applicable program regulations preferred.

Special Requirements

• Demonstrates a passion for winning.
• Exceptional collaboration skills
• High-energy, enthusiastic
• High learning agility
• Coachable
• Provides and solicits feedback.
• Embraces change.
• Values and promotes teamwork.
• Customer-centric; puts customer needs first.
• Strong people skills
• Ability to prioritize and multi-task.
• High degree of accountability, sense of urgency, flexibility, and adaptability
• Ability to meet changing deadlines.
• High degree of professionalism and integrity
• Flexible hours may include evenings and weekends.
• Ability to build a rapport with prospects via phone, email, text, and video.

• Analyze property curb appeal and alert Property Manager to any issues.
• Walk model and vacant self-guided tour units to ensure cleanliness, hardware and software is properly working, and hospitality items are stocked and placed out.
• Move self-guided tour technology hardware when necessary.
• Assist Property Manager with market survey information.
• Ensure clubhouse and amenity areas are properly functioning and cleaned and make sure the hospitality station is stocked.
• Schedule, prepare for, and execute new resident and transfer move-ins.
• Update property management software with move-in status and insurance information.
• Deliver physical notifications to residents when necessary.
• Review outstanding maintenance work orders and assist in communication with residents about when they can expect the work order to be completed.
• Check on cleanliness of apartments prior to a move-in and sparkle apartments as needed.
• Answer inbound phone calls and emails as needed.
• Assist in executing resident events.
• Communicate with residents, as needed, when resident packages are delivered to the office.
• Organize and execute mass email and text notifications to residents.
• Possess a professional and friendly attitude and be able to quickly develop a rapport with residents.
• Unlock vacant apartments for vendors when require
• Keep inventory of office supplies and report to the Property Manager when supplies need to be replenished. 

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