Concierge (Aertson Midtown)

The Resident Concierge helps to check in and check out guests in corporate apartments, maintain vendor relationships, and handle all customer service issues.

Training/Education

• High school diploma or equivalent
• Valid Driver’s License and reliable private transportation

Experience/Skills 

• Minimum two years of progressively responsible sales related experience
• Demonstrated excellence in producing promotional materials

Essential Functions

• Walk all apartments prior to check in and check out and assess damages
• Ensure all apartments meet company standards
• Coordinate housekeeping schedule weekly
• Oversee key check in and check out for large client groups
• Clean, repair, replace broken items and house wares in apartments when needed
• Report maintenance issues or items needed in units
• Deliver miscellaneous items to customers
• Develop and maintain on-site relationships with customers, clients, and vendors
• Daily communication with staff and flexibility for last minute changes needed
• Inspect each unit and take a complete inventory just prior to resident’s scheduled move in. .
• Conduct monthly housewares inventory 1x monthly
• Represents the Company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the general public
• Help residents obtain their packages in the parcel closet and log appropriately
• Filing
• Sign in package from delivery services 
• Manage ammentiy resercations
• Provice information to resiences upon requests for, but not limited to, dining, transportation, dry cleaning, pet sitters, directions etc.